RIU Reviews
(Rated by 15 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.2
Base on 15 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Shipping & Delivery4.6
- Return Policy4.3
- Good Value4.3
- Customer Service4.2
Recent Customer Reviews (15)
Carrie Mullen
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Brianna Diggles
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Silver Spring Berry
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Karen Campbell
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Harold Dooley
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Eric Kuester
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Rachele Lorenzo
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Germain Riquier
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Amarante Auclair
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Georgina Law
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Payment Methods
Accepted Payment Options:
Prices for items on Riu.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For RIU credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
RIU Pros & Cons
Pros
1
Riu Class Loyalty Program: Offers discounts on future bookings, pre-check-in online, discounts on spa services, welcome gifts, and access to airport VIP lounges.
2
Elite Club: Premium service at select Riu Palace hotels with exclusive benefits such as rooms with the best views, an exclusive bar, restaurant, pool or beach area, personalized check-in, late check-out, special welcome gifts, access to premium drinks, and aromatherapy in the room.
3
Variety of Destinations: Options for both city and beach destinations, catering to different preferences.
4
All-Inclusive Packages: Meals, drinks, and activities included, providing value for money.
5
Family-Friendly Amenities: Activities and entertainment for all ages, ensuring a fun experience for families.
6
Luxurious Settings: Beautifully designed resorts with great facilities.
7
Convenient Locations: Often situated in prime tourist destinations.
8
Well-Maintained Properties: Regular upkeep and cleanliness.
9
Good Entertainment Options: Evening shows and poolside activities.
10
Positive Guest Reviews: Many guests report enjoyable experiences.
11
Location: Many reviewers praise the beautiful beaches and favorable locations of Riu hotels.
12
Food: Some guests appreciate the variety and quality of food, especially at certain Riu properties.
13
Ambiance: The resorts are often described as clean and well-maintained, with welcoming pools and beach areas.
CONS
1
Customer Service: A significant number of reviews criticize the poor customer service, including unhelpful and rude staff.
2
Refund and Cancellation Policy: There have been numerous complaints about difficulties with refunds and cancellations, with some guests experiencing long delays or being denied refunds.
3
Management: Some guests have reported issues with room management, such as flooded rooms and unresponsive staff.
4
Additional Charges: There have been instances where guests were charged extra for services or amenities that were not clearly communicated, leading to frustration.
5
Communication Issues: Some guests have experienced difficulties with communication, including language barriers and unresponsive staff.
RIU Features and Benefits
Features
Riu Class Loyalty Program
Offers discounts on future bookings, pre-check-in online, discounts on spa services, welcome gifts, and access to airport VIP lounges.
Elite Club
Premium service at select Riu Palace hotels with exclusive benefits such as rooms with the best views, an exclusive bar, restaurant, pool or beach area, personalized check-in, late check-out, special welcome gifts, access to premium drinks, and aromatherapy in the room.
Variety of Destinations
Options for both city and beach destinations, catering to different preferences.
All-Inclusive Packages
Meals, drinks, and activities included, providing value for money.
Family-Friendly Amenities
Activities and entertainment for all ages, ensuring a fun experience for families.
Luxurious Settings
Beautifully designed resorts with great facilities.
Convenient Locations
Often situated in prime tourist destinations.
Well-Maintained Properties
Regular upkeep and cleanliness.
Good Entertainment Options
Evening shows and poolside activities.
Positive Guest Reviews
Many guests report enjoyable experiences.
Best Online Price Guarantee
If a lower price is found elsewhere, RIU will match it and provide an additional 10% discount.
Flight and Hotel Package
Can offer significant savings.
Location
Many reviewers praise the beautiful beaches and favorable locations of Riu hotels.
Food
Some guests appreciate the variety and quality of food, especially at certain Riu properties.
Ambiance
The resorts are often described as clean and well-maintained, with welcoming pools and beach areas.